1. Support Overview
Available Support Channels
We offer three ways to get help with LLMS SEO Optimizer. All support is provided on a best-effort basis.
💬 Community Forums
Peer-to-peer help and discussions
Coming soon with WordPress.org approval
📧 Email Support
Send questions to llmsseo@digimango.com
Include "SUPPORT:" in subject line
🤖 Chatbot
Instant answers to common questions
Available on our website
Response Times: We aim to respond as quickly as possible, but please allow up to 3-5 business days for email responses.
Best Results: Check documentation and FAQ first, provide detailed information about your issue, and include your WordPress and plugin versions.
Support Type Directory
Technical Support
You're in the right place for:
- Plugin installation issues
- Error messages and bugs
- Configuration problems
- Compatibility questions
- Performance optimization
- Developer integration
Contact: Use this Support
Business Support
Visit Contact Page for:
- Partnership opportunities
- Agency licensing
- Media inquiries
- Billing questions
- Business development
- General inquiries
Go to Contact Page →
4. Technical Support Channels
1. Community Forums
Best for: General questions, community help, common issues
Status: Coming Soon
🚀 Community Forums Launching Q1 2025
We're building a comprehensive community platform featuring:
- User-to-user support forums
- Feature request voting system
- Community-contributed tutorials
- Beta testing opportunities
- Direct developer interaction
Join our mailing list to be notified when forums launch!
2. Email Support
Available for: All users
Email format:
To: llmsseo@digimango.com
Subject: SUPPORT: File Generation Failed
Attachment: support-report.txt
3. Community Resources
Additional help:
- Video tutorials on YouTube
- Community discussions
- Social media groups
- Blog articles
5. Common Issues & Solutions
Installation Issues
❌ Issue: "Plugin could not be activated"
Diagnosis:
// Check PHP version
// Check WordPress version
Solutions:
- PHP Version Too Old - Update PHP to 7.4+
- Missing Dependencies - Check required extensions
- Corrupted Files - Re-download and install
❌ Issue: "Cannot create directory"
File Permission Fix:
# Via SSH
chmod 755 wp-content/plugins
chown www-data:www-data wp-content/plugins
# Via FTP
Set permissions to 755 for folders
Set permissions to 644 for files
File Generation Problems
❌ Issue: "Failed to generate llms.txt"
Resolution Matrix:
| Error |
Cause |
Solution |
| Permission denied |
Server restrictions |
Change permissions or contact host |
| Memory exhausted |
Low PHP memory |
Increase memory_limit |
| Timeout |
Large content |
Reduce items or increase max_execution_time |
| Empty file |
No content selected |
Select content in settings |
Performance Problems
🐌 Issue: "Slow page load in admin"
Performance Optimization Steps:
- Reduce Selected Content
- Limit to essential pages
- Archive old selections
- Enable Object Caching
// wp-config.php
define('WP_CACHE', true);
- Optimize Database
OPTIMIZE TABLE wp_options;
OPTIMIZE TABLE wp_postmeta;
6. Advanced Troubleshooting
Server Configuration
Optimal PHP Settings
; Recommended php.ini settings
memory_limit = 256M
max_execution_time = 300
max_input_vars = 5000
post_max_size = 64M
upload_max_filesize = 64M
; Required extensions
extension=json
extension=dom
extension=mbstring
extension=curl
Apache Configuration
# .htaccess optimizations
RewriteEngine On
# Protect LLMs files
Order allow,deny
Allow from all
# UTF-8 Support
AddDefaultCharset UTF-8
AddType 'text/plain; charset=UTF-8' .txt
Database Issues
Corrupted Options
Detection:
-- Check for corrupted data
SELECT option_name, option_value
FROM wp_options
WHERE option_name LIKE 'llms_seo_%'
AND option_value LIKE '%unserialize%';
Repair Process:
- Backup first
- Delete corrupted options
- Reinstall defaults
Character Encoding
UTF-8 Complete Fix
Database Level
-- Convert database
ALTER DATABASE your_database
CHARACTER SET utf8mb4
COLLATE utf8mb4_unicode_ci;
WordPress Level
// wp-config.php
define('DB_CHARSET', 'utf8mb4');
define('DB_COLLATE', 'utf8mb4_unicode_ci');
File Level
Files auto-generated with UTF-8 - No manual intervention needed
7. Comprehensive Issue Resolution Workflows
Quick Resolution Guide
🚀 Most Common Solutions (90% of issues)
- Clear all caches - WordPress cache, browser cache, CDN cache
- Regenerate LLMS files - Settings → Click "Regenerate Now"
- Check file permissions - Ensure wp-content is writable (755)
- Update to latest version - Both WordPress and the plugin
- Test with default theme - Temporarily switch to Twenty Twenty-Four
Systematic Debugging Workflow
Issue Reported
Document the exact error and circumstances
Reproducible?
Can you consistently recreate the issue?
- Yes → Enable Debug Mode
- No → Gather More Info
Generate Diagnostics
Create comprehensive support report
Analyze Logs
Review error patterns and timestamps
Root Cause Found?
- Yes → Apply Fix
- No → Escalate Support
Test Resolution
Verify fix works without side effects
Document Solution
Record fix for future reference
Error Analysis Techniques
PHP Errors
- Fatal error: Memory exhausted → Increase limit
- Warning: file_put_contents failed → Fix permissions
- Notice: Undefined index → Check initialization
JavaScript Errors
- TypeError: Cannot read property → jQuery conflict
- 403 Forbidden: admin-ajax → Security blocking
- CORS error: → Check site URL settings
8. Get Help
Need Additional Help?
If you've tried the solutions above and still need assistance, we're here to help.